eSkill offers a large selection of subjects from many subject areas that can be combined into customized tests that fit your business needs. You can generate a multi
Contact Center Associations, Manager Resources for: HR, Software, Centers Marketing, Networking, Outsourcing, Teleservices, and Customer Service associations
Calibration The process of aligning performance with the prescribed quality level to achieve the desired goals. Call Blending The method of organizing the inbound
The Power of Networking. The Power of Friendships.
Professional Peer Network for leaders in contact center, customer service, and customer experience management to learn, collaborate, and share best practices.
The Time-Sensitive Networking Task Group is part of the IEEE 802.1 Working Group. For general information, e.g., ongoing and archive TSN projects, please refer to the
Achieve agility and security. Offer self-service, on-demand infrastructure that combines security of a data center with the agility of a public cloud.
Citrix data center or cloud network deployed solutions deliver comprehensive networking optimization capabilities to help your business improve security, enhance
See how Oracle’s networking and data center fabric products allow you to connect servers and storage seamlessly, markedly reducing cost and complexity.
ICMI provides highly interactive call center training for contact center professionals with the skills to improve service levels, increase employee engagement